At Venn, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services. By accessing or using Venn AI, you agree to the terms outlined in this policy.
Information We Collect
We may gather the following categories of personal data when you use the Venn AI mobile application, related software, website, and services:
Identifiers – Such as your name, username, email address, Internet Protocol address, or unique device identifiers.
Contact and Profile Details – Information you enter in account settings or chat interfaces.
Vehicle and Transaction Data – Information you submit, upload, or input while researching or negotiating a vehicle purchase or sale.
Payment-Related Information – Details you choose to provide for optional paid features, if any.
Usage and Log Data – Automatically generated by your device or browser while interacting with the Services, such as feature engagement, screens viewed, and clickstream information.
Communications Content – Such as chat transcripts, support tickets, or call recordings made within the Services.
Inferences and Analytics – Derived internally from the foregoing information.
How We Use Your Information
We use collected information to:
Operate, maintain, and improve the Services.
Process transactions and provide customer support.
Conduct research and analytics.
Deliver advertising and marketing (where permitted by law).
Detect, prevent, and address fraud or security issues.
Comply with legal obligations.
Data Sharing & Third Parties
We may share information as follows:
Within Venn: with personnel who need access to perform their duties.
With service providers: who are bound by confidentiality and data protection obligations.
For legal reasons: when required by law, regulation, or valid legal process.
Business transactions: in the event of a merger, acquisition, or sale of assets.
We may sell or share aggregated or anonymized data that does not personally identify you. We do not sell personally identifiable information.
Data Protection and Security
Information may be processed in the United States and other jurisdictions.
We implement administrative, technical, and physical safeguards to protect your data.
For international transfers, we apply appropriate protections consistent with applicable law.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have rights related to your personal information, which can include:
Accessing the information we hold about you.
Requesting corrections or updates.
Requesting deletion of your information.
Restricting or objecting to certain types of processing.
To exercise your rights, contact us at info@venn-auto.com
Data Retention
We retain your data only as long as necessary to comply with legal obligations, resolve disputes, and provide our services. Once data is no longer needed, it is securely deleted or anonymized.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in regulations or service improvements. Continued use of Venn after any updates signifies your acceptance of the revised policy.
Contact Information
If you have any questions or concerns about your privacy, please contact us at: info@venn-auto.com